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BigCommerce Alerts

Multi-channel alerts and notifications for your BigCommerce store

<strong>Real-Time</strong> Event Alerts

Real-Time Event Alerts

Get notified instantly when important BigCommerce events happen - from new orders and low inventory to failed payments and customer activity. No more logging in just to check.

<strong>Multi-Channel</strong> Notifications

Multi-Channel Notifications

Send alerts exactly where your team already works. Deliver notifications via email, SMS, Slack, or the BigCommerce notifications pane - all from one app.

Custom <strong>Alert Rules</strong>

Custom Alert Rules

Choose which events matter to you and set alerts that match your workflow. Turn notifications on or off by event type, store, or urgency.

<strong>Custom</strong> Alert Messages

Custom Alert Messages

Tailor the information you receive in each alert to ensure you get the most relevant details for quick action.

Pricing

Bill monthly
Bill annually

Basic Email alerting

Free /year

Free /month

  • Email alerts
  • Up to 100 alerts per month

Standard Multi-channel alerts

$ 99 /year

$ 9.99 /month

  • Email, Slack & SMS alerts
  • Up to 1200 alerts per month
  • 100 SMS credits included
  • Customizable alert content

Pro High volume for larger teams

$ 199 /year

$ 19.99 /month

  • Email, Slack & SMS alerts
  • Up to 10k alerts per month
  • 1000 SMS credits included
  • Customizable alert content

Frequently Asked Questions

What is BigCommerce Alerts?

BigCommerce Alerts helps you stay informed by sending real-time notifications when important events happen in your BigCommerce store.

What types of events can trigger alerts?

Alerts can be triggered by key store activities such as new orders, order status changes, inventory updates, customer actions, and other important store events. See the full list of supported events in the app documentation.

Which notification channels are supported?

BigCommerce Alerts supports multiple notification channels, allowing you to receive updates where they are most convenient for you. We currently support Email, SMS, and Slack notifications.

Can I customize which alerts I receive?

Yes. You have full control over which events trigger notifications, so you only receive alerts that are relevant to your business and workflow.

Can alerts be sent to multiple recipients?

Absolutely. You can configure alerts to notify multiple team members or destinations, ensuring the right people are informed at the right time.

Will BigCommerce Alerts affect my store performance?

No. BigCommerce Alerts runs in the background and does not impact your storefront speed or customer experience.

Is technical setup or coding required?

No technical knowledge is required. BigCommerce Alerts is designed to be easy to set up and manage through a simple, user-friendly interface.